Seven status steps from announcement to closed.
Colly.io walks you through every step of a return – announcement, inspection, then restocking or write-off. No step can be skipped, and none goes missing.
Included in Pro and Expert · available in Starter for €29/monthFree trial · No credit card · Cancel monthly
What the RMA process covers
Announcement & return label
Open a return, generate the DHL or UPS return label and send it to the buyer by email.
Receipt & inspection
Scan returns in as they arrive, assess their condition and record the outcome on the return itself.
Restocking or write-off
Intact goods go back into stock, damaged ones are booked as a write-off. Inventory follows automatically either way.
Evidence for customer service
When a buyer asks where their return stands, the answer is on the record – including the inspection result and what was decided.
The three phases of a return
Announce return
Create RMA process, record return reason and generate return label.
Check receipt
Record incoming return by scan, assess and document condition.
Close & book
Restock goods, book as write-off or trigger replacement. Close the process.
7
Defined RMA status steps
100 %
Audit trail for every return case
DHL & UPS
Return labels directly integrated
Frequently asked questions
How does the RMA process work in Colly.io?
The process follows the steps: Announcement → Label created → In Transit → Received → Inspected → Restocking or Write-off → Closed. Every step is logged with timestamp and user.
Can I create return labels directly from Colly.io?
Yes. DHL and UPS return labels are generated directly from the RMA process and can be provided to the buyer via email.
How are restocked items recorded in inventory?
After inspection, goods can be assigned directly to a storage location. Inventory increases automatically. Damaged items are booked as write-off – without increasing stock.
Which plans include the RMA module?
The RMA module is fully included in Pro and Expert. In the Starter plan it can be added for €29 per month – with the same scope of functions.
More questions? See all FAQs →
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