Returns. Structured. Traceable.
Colly.io guides you through every step of the returns process – from announcement through inspection to restocking or write-off. Documented without gaps.
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What this feature does
All sub-features at a glance
Return announcement & label
Create return announcement, generate DHL or UPS return label at the push of a button and make it available to the buyer.
Receipt & inspection
Record incoming returns by scan, inspect and document condition. Status changes logged with timestamp and user.
Restocking or write-off
Restock intact goods directly, book damaged items as write-off. Inventory updates automatically.
Complete audit trail
Every step of the RMA process is immutably logged. Tamper-proof for accounting and customer service.
That's how easy it is
Announce return
Create RMA process, record return reason and generate return label.
Check receipt
Record incoming return by scan, assess and document condition.
Close & book
Restock goods, book as write-off or trigger replacement. Close the process.
7
Defined RMA status steps
100 %
Audit trail for every return case
DHL & UPS
Return labels directly integrated
Frequently asked questions
How does the RMA process work in Colly.io?
The process follows the steps: Announcement → Label created → In Transit → Received → Inspected → Restocking or Write-off → Closed. Every step is logged with timestamp and user.
Can I create return labels directly from Colly.io?
Yes. DHL and UPS return labels are generated directly from the RMA process and can be provided to the buyer via email.
How are restocked items recorded in inventory?
After inspection, goods can be assigned directly to a storage location. Inventory increases automatically. Damaged items are booked as write-off – without increasing stock.
More questions? See all FAQs →
Return Management (RMA) with Colly.io – try it for free.
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